Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How do I determine the right size for my Bosideng jacket?
We recommend referring to our detailed Size Guide located on each product page. Our jackets are designed with various fits—from slim to oversized—so please check the specific measurements for the best fit.
What is the quality of the down used in your products?
Bosideng uses high-quality goose down with a fill power of up to 600-900+. All our down is ethically sourced and certified by the Responsible Down Standard (RDS) to ensure warmth and sustainability.
How long does shipping take and what are the costs?
We offer standard and expedited shipping. Standard shipping typically takes 3-7 business days, while expedited takes 1-3 business days. Shipping costs are calculated at checkout, and we offer free standard shipping on orders over $200.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please note that certain promotional items may be final sale.
How should I clean and maintain my down jacket?
To preserve the loft and longevity of your jacket, we recommend professional dry cleaning or a gentle machine wash using down-specific detergent. Always tumble dry on low heat with clean tennis balls to prevent clumping.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.